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We provide a full suite of VR services for start-up practices. RWS subsidises your reception costs to enable your recommendation base to build (cost of medical answering service). We assist develop your recommendation base with you and additional support this referral base growth by requiring time with your clients and your referrers on each call

RWS Virtual Reception is not about timing and determining your call lengths. We start you off at a subsidised rate, so you can invest time and funds to establish a strong recommendation base. We wish to see your company grow. We have priced our Virtual Reception service at a cost to reflect this goal.

all queries from patients are addressed in a timely and effective way, with messages forwarded to you by means of e-mail. When a referrer calls, we address them as your personal personnel. visits are booked straight into your software, we excel in most platforms. Visits are strategically booked to maximise time effectiveness for the doctor (e.

Letter is sent out very same day If no reply, follow up letter sent out 2 weeks later Letter goes to referring doctor we update and submit your recommendations. 24 7 medical answering service. All is completed as if we are sitting in your office. If you require, we can also offer a billing service for you (medical telephone answering service). We invoice and collect payments from clients We process all receipts into your chosen system We send the Medicare on-line refund for the patient, release them with the advantage declaration or invoice receipt for their assessment We co-ordinate all aspects of operation bookings healthcare facility theatre reservations, anaesthetist and assistant allowances, elective admission types, public admission forms and any other associated documents We communicate with patients on your behalf relating to pre-operative preparation and complete health fund monitoring We utilize ECLIPSE online billing for health funds, ensuring that all charge schedules (including Medicare) depend on date We can costs patients any Out of Pocket expenses for the procedure and provide an informed monetary authorization We can assist all professionals with registration with all private health funds We lodge all operation billings online by means of ECLIPSE and report all ECLIPSE payments received into the bank account of your choice We go through any ECLIPSE rejections fixing and resubmitting claims as requested by Medicare within 5 days of notice of the rejection We can set up file design templates for your transcriptions (eg: initial assessment correspondence, review assessment correspondence, operation report correspondence) We transcribe all consulting/operating notes received through batching or by logging in from another location to your favored medical software application within 24 48 hours of invoice of voice file We advise/submit the batch/correspond for your review and correction and distribute the correspondence the exact same day that the transcription has been approved Cost effective RWS virtual reception keeps your start-up workplace costs low, so you have money to invest in other locations of your company Versatile The VR service can change as your practice requires change No long-term contracts so you are in control of your service We take time on the practice contacts us to ensure good relationships are developed with patients and referrers (we do not determine call times!) When you are prepared for staff we hire and train as needed We offer backup support for staff leave and practice changes We can support you with referrer marketing support to ensure your business is growing You have the consistency of all services being provided under one roofing We certainly do

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Yes, you can. A number of our customers have a 'hybrid' design where some administrative jobs are carried out by the onsite personnel and others carried out by RWS Virtual Reception. Advertisement hoc VR is described as short-lived telephone diversion (TTD) and is just available to existing VPM clients in emergency cases (e.

an employee employs sick). It is not readily available as a stand-alone package. A growing practice is the objective of every professional. If your practice grows, we can increase your services. If you outgrow us, you can stop the service at any time (post the three-month dedication) with a month's notification.

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Starting is simple. As soon as you have accepted the official scope, we will allocate a contact number for you to redirect your incoming calls. Once you have done that and approved us access to your software application, we are excellent to start! From date of scope acceptance, usually we can activate the service within 24 hr (depending on how quickly we can get access to your software application and phones are diverted).

Of course. RWS VR have beautiful workplaces where we can meet to talk about anything else your practice requires to be successful. Additionally, we can also meet over Zoom. The VR service is supplied 9am 5pm AEST. Outside these hours doctors and clients can leave a message on the customised answering maker.

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You can absolutely have your own contact number and line that is answered according to your guidelines. For example: "Great early morning, Dr. Smith's rooms, Jane speaking." Or "Good early morning, Smith ENT and Audiology, Jane speaking". If you pick not to have this function, the phones will merely be addressed as "Professional Suites, Jane speaking.".

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This documents can then be sent through to the VR team to process into your software application. The onsite personnel can likewise collect payments throughout the day from the patients and after that at the end of the day send through all details for the VR team to process into the software.

You can have your onsite personnel collect the funds in your place, using your EFT terminal, and send us the information for processing in your software. Otherwise, we can gather the funds for you. All payments collected on your behalf will be completely reconciled to your consulting list and one sum transferred by means of EFT into your chosen account on the following service day.

The payment recommendations will come through to us (if you choose this method) and we will process the payment into your medical software. RWS is happy to be part of the Qualified Adviser Program for Genie Solutions, connecting customers with relied on partners throughout the Healthcare Market.

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For medical provider, there's no greater responsibility than the care provided to their patients (medicaid answering). Medical professionals, dental experts, orthodontists, chiropractic practitioners, and other medical provider need to be able to focus all of their efforts on the patients who have entrusted them with their health. That's why it's important that all business operations are carried out with professionalism and effectiveness

While some medical service providers have actually sunk a wealth of resources in working with, training, and handling a full-time reception personnel, other providers have looked for more smart services - medical office phone answering service. Smart Office's phone answering services are particularly designed to supply the robust functional assistance of a full-time personnel without the expenses of full-time workers

And for many, a full-time personnel might be the choice they prefer. But Intelligent Office offers the most modern-day service option, where quality doesn't need to be compromised for a lower cost. Our medical workplace virtual receptionists are more than efficient in managing the everyday workplace operations, so you can focus your energy on the tasks that matter one of the most.